Privacy Policy

1. Information We Collect

We collect the following categories of information:

Business Contact Information

Name, email address, phone number, company name, and job title provided during account creation or through your client relationship with ProSet.

Lead Data

Contact information and inquiries submitted through your website forms, advertising campaigns, and other lead generation channels. This data is collected on your behalf and belongs to you.

Website Analytics

Traffic data, search rankings, ad performance metrics, and other analytics collected through connected services (Google Analytics, Google Search Console, Google Ads) for the purpose of performance reporting.

Usage Data

Information about how you interact with the ProSet dashboard, including pages visited, features used, and session duration. This helps us improve the platform experience.

2. How We Use Your Information

We use collected information for the following purposes:

• Service delivery: To provide marketing services, generate reports, and manage your campaigns
• Reporting: To create performance reports and analytics dashboards for your review
• Billing: To process payments, generate invoices, and manage subscriptions
• Communications: To send service-related notifications, lead alerts, report availability notices, and support responses
• Platform improvement: To analyze usage patterns and improve our services

We do not sell your personal information or use it for purposes unrelated to delivering our services.

3. Third-Party Services

We use the following third-party services to operate the platform. Each processes data under their own privacy policies:

4. Data Retention

• Active accounts: Your data is retained for the duration of your active account and service relationship.
• Account closure: Upon account closure or termination, your data will be deleted from our systems within 30 days, unless we are required by law to retain certain records.
• Data export: You may request an export of all your data at any time through your dashboard settings or by contacting support.
• Backups: Backup copies may persist for up to 90 days after deletion before being permanently removed.

5. Your Rights

You have the right to:

• Access: Request a copy of all data we hold about you and your business
• Correction: Request correction of inaccurate or incomplete data
• Deletion: Request deletion of your data, subject to legal retention requirements
• Export: Export your data in standard machine-readable formats (CSV, JSON)
• Opt-out: Unsubscribe from marketing communications at any time via email links or dashboard settings

To exercise any of these rights, contact us at support@prosetdigital.com or use the data export feature in your dashboard settings.

6. Cookies

We use cookies strictly for authentication and session management. These are essential cookies required for the platform to function.

• Session cookies: Used to maintain your authenticated session. These expire when you sign out or after a period of inactivity.
• No tracking cookies: We do not use advertising cookies, analytics cookies, or any third-party tracking cookies on the ProSet dashboard.

7. Security

We implement industry-standard security measures to protect your data, including:

• Encryption in transit (TLS/HTTPS) and at rest
• Row-level security policies ensuring data isolation between clients
• Role-based access controls separating agency and partner access
• Regular security reviews and monitoring

No system is 100% secure. If you believe your account has been compromised, contact us immediately.

8. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on this page and updating the "Last updated" date. Continued use of the platform after changes constitutes acceptance.

9. Contact Us

If you have questions about this Privacy Policy or how we handle your data:

• Email: support@prosetdigital.com
• Company: ProSet Digital Advertising
• Location: Tennessee, United States